Creating A Contactless Guest Experience At Your Quick Service Restaurant
As the pandemic continues to cause challenges for the restaurant industry, finding solutions that help you minimize the contact your guests have with your staff is essential.
InTouchPOS offers a variety of ways to make this happen. Here we take a look at how to create a contactless guest experience at your quick-service restaurant.
Self-Ordering Kiosks And Tablets
Self-ordering kiosks or tablets placed in the front of your restaurant or at each of your tables are the first steps in creating a contactless guest experience. These devices allow customers to order and pay without the need to interact with one of your team members. They should be loaded up with your complete menu, along with high-quality images and detailed descriptions of each dish. These machines also help eliminate long lines, which can help you serve more customers in a timely manner.
Pay At The Table
Offering various ways for guests to pay at the table has become a necessity for quick-service restaurants. The amount of time it takes for a guest to check out is greatly reduced, and contact with your staff members is minimized. Pay at the table can be accomplished by using tablets, kiosks, or allowing guests to use their mobile devices.
Mobile Ordering And Payment
A true contactless guest experience involves allowing customers to use their own mobile device to complete the order and payment process. They can scan a QR Code on the mobile device to download your menu and open their dine-in check. These orders are sent directly to your kitchen without the need for interacting with a server. Once the order is filled, the server simply delivers the meal. From there, payment can be made directly from their mobile device without the need for receiving a physical check.
Benefits Of A Contactless Guest Experience
- Nothing to touch
- Enhanced contactless dine-in experience with no physical contact
- Turntables faster and free up your staff to service your guest better
- Increase check averages thru suggestive selling
- Ensure order accuracy
- Save on disposable menus
- Save on server labor and scheduling
- Close checks at the table
- Table ready notification and reservation confirmations
- Accept all forms of secured contactless payments in under one second
- Collect valuable guest dining information for your targeted marketing campaigns
Contact InTouchPOS today for a free demo and learn how your restaurant can satisfy customer demands for a contactless guest experience.
