InTouchPOS Pay At The Table Restaurant Technology
Restaurant technology has evolved very quickly over the last year and a half to meet both safety guidelines and customers’ demands. A digital transformation has been ongoing in the restaurant industry for years, and pay at the table is one of the hottest trends in the industry today.
What Is Pay At The Table?
Pay at the table coincides with the touchless guest experience trend that has occurred over the last two years. This allows guests to check out without interacting with a server, making for a safer, more efficient guest experience.
Why Does Your Restaurant Need It?
Typically, when a guest wants to pay their bill, it requires several steps. First, they would flag down a server to request the check. Once received the guest hands over their credit card for the server to pick up and run. Then the server returns with the card and receipt, and the guest fills in the tip. Most of these steps can be eliminated by offering pay at the table.
What Technology Does It Require?
Pay at the table does require an investment in technology, but the time saved and the improvement to the guest experience are well worth it. Some of the technology you can use to offer pay at the table includes:
Handheld POS – A handheld POS still requires a server to come to the table, but they can immediately run payment and enter a tip tableside. This eliminates a bit of the back and forth while still allowing for a bit of the human element that makes the restaurant experience special.
Self Ordering Kiosks – Self-ordering kiosks reside on each table and allow guests to browse the menu, place an order and settle the check, all without interacting with a member of your waitstaff. Many guests prefer this method, with several studies indicating kiosks encourage larger orders and customer loyalty.
QR Codes – QR codes can be placed at each table, allowing guests to access your menu by scanning them. This will typically take them to an online ordering site where they can view your menu, place an order and make their payment. This is much like using a self-ordering kiosk, but the guest does not need to handle equipment that prior guests have used.
Benefits Of Pay At The Table
Pay at the table is a trend that is only going to grow stronger. Not only is it safer, faster, and more convenient for guests, but there are also a variety of benefits for the restaurant, including:
Card Security – In many countries, allowing a server to walk off with your credit card is absurd. Pay at the table provides peace of mind to guests that their information is safe.
Turnover Rates – Eliminating the back and forth necessary for servers to provide a check and run a payment means tables will turn over much quicker.
Labor Costs – Since several of these solutions include ordering options, pay/order at the table can significantly reduce the number of waitstaff you need to employ.
Data Collection – Digital ordering and payment allows you to collect data on customers that can be used to upsell and market to them in the future.
Paper Waste – One of the more obvious benefits to pay at the table is the elimination of paper receipts which can cause a great deal of waste and harm to the environment, not to mention the cost.
InTouchPOS is a turn-key system and is capable of supporting unlimited users. Our point-of-sale products and services are uniquely flexible and can be customized to meet your specific needs. Click below to schedule your demo today!
