Why Are Self Ordering Kiosks The Hottest Trend?
Self-ordering kiosks are like employees that always show up to work and never make mistakes. They help to accelerate the ordering and payment process and allow your servers to tend to other guests. They also provide the opportunity to gather customer data and market upsell items without using any of your waitstaff resources.
The pandemic has dramatically increased the pace of digital transformation in the restaurant industry. With hiring and retaining quality employees getting more difficult, self-ordering kiosks are the next piece of restaurant tech poised to become commonplace. Here we take a look at the value of self-ordering kiosks for your restaurant.
Do More With Less Staff
Typically, when a guest wants to pay their bill, it requires several steps. First, they would flag down a server to request the check. Once received, the guest hands over their credit card for the server to pick up and run. Then the server returns with the card and receipt, and the guest fills in the tip. Most of these steps can be eliminated by offering pay at the table. Self-ordering kiosks allow customers to view a menu, place an order and settle a check, all without interacting with a member of your staff. This will enable you to remain fully operational with fewer servers, which can drastically cut labor costs. Especially in today’s environment, when minimum wages are rising, and hiring has become difficult, self-ordering kiosks have become an essential piece of technology for restaurant owners.
Less Room For Error
Pay at the table does require an investment in technology, but the time saved and the improvement to the guest experience are well worth it. Some of the technology you can use to offer pay at the table includes:
Pay At The Table
Pay at the table is a trend that is only going to grow stronger. Not only is it safer, faster, and more convenient for guests, but there are also a variety of benefits for the restaurant, including:
- Card Security
- Improved Table Turn Rates
- Data Collection
- Eliminate Paper Waste
Improve Customer Experience
There are a few ways that kiosks improve the customer experience. They improve order accuracy as the customer will be entering it themselves and double-check they are getting exactly what they would like. They speed up service and help customers avoid waiting in line, which is one of the biggest things that will hinder a quick-service restaurant. Kiosks also offer the ability to settle a check without waiting on a server to process a card payment.
InTouchPOS Self Ordering Kiosks are designed to work for you 24/7. Increase your average check using self-ordering kiosks by taking advantage of our unique industry-specific programming that will prompt your customers to enhance their order every time. Contact us today for your free demo!
